Privacy policy

When you book a table, buy a gift voucher or buy event tickets on TableGo, you can tick a box that reads “Email me news and offers from [restaurant]. You can unsubscribe at any time.” This section explains what happens if you tick it.

Your choice. The box is never ticked for you, and your booking or purchase never depends on it. Ticking it means you agree to receive news and offers by email from that restaurant only, not from TableGo or any other restaurant. Earlier versions of the box used different words, such as “Keep me updated with offers from [restaurant]”; a choice made with an earlier version is treated in the same way.

Telling the restaurant directly. You can also tell the restaurant’s team that you would like its emails, or that you would not. The team records your request in TableGo with the team member’s name and the date; it is never shown as a box you ticked.

If you have not chosen. If you have neither ticked the box nor opted out, TableGo has no recorded preference for you. A restaurant may still send you marketing emails if it has its own lawful basis to do so, for example the rules that allow emails about similar products to people who have bought from it before (the “soft opt-in”). The restaurant is responsible for that decision. When restaurants can send newsletters through TableGo, a restaurant will have to confirm that it is entitled to email you before it includes you in a campaign sent through TableGo; that confirmation is not your consent and does not change your preference. Once you opt out, you will not be included in any campaign sent through TableGo until you opt in again, whatever the restaurant’s reason.

Who is responsible. Each restaurant decides whether to send newsletters, what they say and who receives them, and is the controller of its newsletter list. TableGo keeps the list and the record of your choice for the restaurant as its service provider (processor).

How your choice works. Your choice is recorded for that restaurant and for the email address you gave. It stays in place until you withdraw it, including if the booking is later cancelled or a voucher or ticket payment is not completed. Leaving the box unticked on a later booking or purchase does not cancel it. If you start using a different email address with the restaurant, tick the box again with that address.

What we record. To show that you chose to hear from the restaurant, we record the email address you gave, the restaurant, the date and time, whether you were booking or buying a voucher or tickets, the booking, order or checkout it was part of, and the version of the wording you saw. For voucher and ticket purchases, your choice is also included in the order details sent to Stripe, our payment provider. When the restaurant’s team records your request, we record who recorded it, their role, when, and any note they add. We also record when and how you withdraw. A choice made with one restaurant never applies to another.

How newsletters are sent. At present, a restaurant can download its newsletter list from TableGo and send newsletters with its own email service, for which it is responsible. We are preparing a feature that will let restaurants send their newsletters through TableGo. When it becomes available, we will send them on the restaurant’s behalf; we plan to deliver them through Amazon Simple Email Service, provided by Amazon Web Services. Every newsletter we send will include a link to unsubscribe, and we will not send a restaurant’s newsletters to an address that has opted out, unsubscribed, reported a newsletter as spam or cannot receive email. We will confirm the provider and update this section before that feature starts.

Stopping newsletters. You can withdraw your consent, and object to a restaurant’s marketing, at any time and free of charge: use the unsubscribe option in the restaurant’s emails, ask the restaurant, or email support@tablego.uk saying which restaurant. Once your withdrawal is recorded, the restaurant’s list in TableGo shows you as unsubscribed. If the restaurant has already copied its list into its own email service, it is responsible for respecting your withdrawal there too. If you later tick the box again, or ask the restaurant, you will be subscribed again.

Legal basis. Where you ticked the box or asked the restaurant, it relies on your consent (UK GDPR Article 6(1)(a) and regulation 22 of the Privacy and Electronic Communications Regulations 2003). Where you have not chosen, a restaurant that emails you relies on its own lawful basis and is responsible for it. The record of your choice and of any withdrawal is kept so that the restaurant can show what you chose and that your choice is respected.

How long we keep it. We keep the record of your choice, and of any withdrawal, for as long as it may be needed to show that you consented and that your choice was respected. A withdrawal stays recorded so that the restaurant’s list in TableGo keeps showing you as unsubscribed unless you tick the box again or ask the restaurant to add you.

Your rights and complaints. You have the rights described in section 8, including the right to object to direct marketing at any time. Requests about a restaurant’s newsletter are for that restaurant, but you can send them to us and we will pass them on and help the restaurant respond. If you are unhappy with how your data has been handled, contact us at support@tablego.uk. You can also complain to the UK data protection regulator at ico.org.uk.