Terms of service

2.1 Marketplace platform. TableGo provides a technology platform that allows diners ("you") to make reservations, purchase gift cards or vouchers, pay deposits, and interact with Restaurants. We do not own, operate or control Restaurants and are not a party to your contract with a Restaurant.

2.2 Seller and merchant of record. Unless we expressly state otherwise, the Restaurant is the seller, issuer and merchant of record for any reservation, deposit, gift card, voucher, offer or other restaurant‑specific product purchased through the Platform. TableGo is not the operator of the Restaurant and is not responsible for the Restaurant's food, service, opening hours, availability, closure, trading status or ability to honour bookings, deposits, gift cards or vouchers. The Restaurant's terms (cancellations, no‑shows, validity, redemption, exclusions) apply and will be shown before you pay.

2.3 Accuracy of Restaurant information. Restaurant menus, policies, availability and descriptions are provided by Restaurants. We are not responsible for their accuracy or availability.

3.1 You must be 16 years or older.

3.2 Some features require an account or contact verification. Keep credentials confidential and ensure your details are accurate and up to date.

3.3 You are responsible for activity that occurs under your account.

4.1 Reservations. When you book, you form a contract with the Restaurant. Please check the Restaurant's confirmation and policies carefully.

4.2 Deposits. Deposit amounts, refund/no‑show rules and any time‑bound conditions are set by the Restaurant and shown before you pay. If you cancel or do not attend, the Restaurant's policy governs whether any deposit is retained.

4.3 Gift cards and vouchers. Gift cards and vouchers are issued by the relevant Restaurant and may only be used with that Restaurant, unless expressly stated otherwise. The Restaurant is responsible for setting and honouring the validity period, redemption rules, exclusions, availability and any refund or replacement terms for its gift cards or vouchers, subject to applicable law. These are shown before purchase. Keep confirmation emails/QR codes safe.

4.4 Pre‑contract information. We aim to present clear pre‑contract information supplied by Restaurants; however, the Restaurant is responsible for the accuracy of its terms and availability.

4.5 Restaurant closure or inability to trade. If a Restaurant closes, suspends trading, changes ownership, becomes unavailable, or is otherwise unable or unwilling to honour a valid gift card, voucher, reservation or deposit, the Restaurant remains responsible for honouring, replacing, extending or refunding it where required by applicable law or by the Restaurant's own terms. TableGo may, at its discretion, assist diners by checking records, contacting the Restaurant, disabling further sales, supporting payment reversals, or processing a refund where technically and commercially possible. However, unless expressly stated otherwise, TableGo does not guarantee or underwrite Restaurant‑issued gift cards, vouchers, deposits or reservations.

5.1 Processor. Card payments are processed by Stripe and/or Stripe Connect. We do not store full card numbers or CVV. Your bank may require additional authentication (SCA/3‑D Secure).

5.2 Receipts & records. You will receive a confirmation for deposits or gift cards purchased. Keep these for your records and redemption.

5.3 Refunds. Refunds (if any) are issued by the Restaurant per its policy. Stripe's own processing fees are generally non‑refundable.

5.4 Refund processing. Where a refund is approved or required, it will normally be processed back to the original payment method where technically possible. Refund timing may depend on the payment provider, card issuer and the Restaurant's payment account. TableGo may require reasonable information, such as voucher codes, booking references, payment confirmation, or the email address used for purchase, before assisting with a refund or investigation.

6.1 Please arrive on time and notify the Restaurant promptly if you need to cancel or change your reservation.

6.2 Restaurants may impose charges for late cancellations or no‑shows in accordance with their policies shown at booking.

6.3 For restaurant‑specific issues, including redemption availability, closures, service issues or voucher use, diners should contact the Restaurant first. If you cannot reach the Restaurant, or the issue relates to a purchase made through TableGo, you may contact TableGo support and we will use reasonable efforts to assist with platform records and payment‑related information. We can assist with technical records but cannot overrule a Restaurant's policy.

You must not: (a) misuse booking tools (speculative/duplicate bookings); (b) provide false or misleading information; (c) attempt to access or interfere with others' data; (d) upload unlawful, harmful or infringing content; (e) use automation/scraping except as permitted by law; or (f) attempt to circumvent any payment or fee flows.

7.1 Email communications. Our infrastructure uses Amazon Web Services (AWS). All email communications sent through our platform must comply with the AWS Acceptable Use Policy. We only send transactional emails (booking confirmations, account notifications, receipts). Spam, bulk unsolicited messages, or abusive content is strictly prohibited.

12.1 The site is provided on an "as is" and "as available" basis. We do not warrant uninterrupted or error‑free operation.

12.2 Nothing in these Terms affects your rights under the Consumer Rights Act 2015 or other mandatory law.

13.1 Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

13.2 To the maximum extent permitted, our aggregate liability to you for use of tablego.uk is limited to £100. We are not liable for: (a) Restaurant conduct, service quality or availability; (b) indirect or consequential loss; or (c) issues caused by third‑party platforms or networks.